Privacy Policy
Effective October 29, 2026
This policy explains how The Vacation Collective, operated by Hill Valley, LLC ("we," "us"), collects and uses information when you visit vacationcollective.co, join our list, or contact us about Lake Forest Shores, This Old River Cabin or Station House.
Information we collect
- Information you give us: your name, phone number, email address, the homes you are interested in, and anything you share when you message us.
- Booking information: when you book, reservation and payment details are collected and processed by our booking and payment providers. We do not store full payment card numbers.
- Usage information: pages viewed, links clicked, device and browser type, and general location, collected through cookies and similar tools such as analytics and advertising pixels.
How we use your information
- To answer your questions and help you plan or manage a stay.
- To send open dates, direct booking offers and stay information you have asked to receive.
- To understand how our website is used and to improve it and our advertising.
- To meet legal, tax and safety obligations.
Text messages
If you provide your mobile number and check the consent box, you agree to receive text messages from The Vacation Collective. Non-marketing messages relate to your booking and stay. Marketing messages include open dates, direct booking deals and special offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Consent is not a condition of booking.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with service providers that help us deliver messages, such as our messaging platform.
How we share information
We do not sell your personal information. We share it only with service providers that help us run our business, such as our customer relationship management, messaging, email, booking and payment providers, and only as needed to provide those services. We may also disclose information when required by law or to protect the safety of our guests, homes or business.
Cookies and advertising
We may use cookies, analytics tools and advertising pixels to measure visits and show relevant ads on other platforms. You can block or delete cookies in your browser settings and adjust ad preferences in your social media and ad account settings.
Your choices
- Reply STOP to any text to stop text messages.
- Use the unsubscribe link in any marketing email.
- Email us to ask what information we hold about you or to request that it be corrected or deleted.
Data retention and security
We keep information only as long as needed for the purposes above or as required by law, and we use reasonable safeguards to protect it. No method of transmission or storage is completely secure.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last changed.
Contact us
The Vacation Collective, Hill Valley, LLC
Email: [email protected]
Phone: (615) 903-0033